Report a problem.

Support email carries an 8-hour first-response target, any day of the week, and every release is supported for 1 year with fixes and security updates. Support and longevity

A report with the details below can usually be answered in one reply. The email template asks for each of them.

Email support with the template

Check these first

The license messages, and what each one asks you to do, are in the troubleshooting guide.

What to include

Studio version: in Windows Settings, under Apps, then Installed apps, beside Nexus Studio.
Windows version: in Windows Settings, under System, then About.
Steps: what you did, one step per line, from opening the Studio.
Expected and actual: what you expected to happen, and what happened instead.
Run ID: beside Patrol at the top of the run, or the name of its evidence folder.
Screenshot: of the screen or the error, attached to the email.

Never send

Your license key. Support never needs it: write from the email address of your account.
Passwords, tokens or API keys, yours or those of the app you test.
Your customers' data, or anything personal from the app you test. Crop or blur it out of screenshots and logs first.

No mail app on this computer? Copy the template into any email to [email protected].

Studio version:
Windows version:

Steps:
1.
2.
3.

Expected:
Actual:

Run ID or evidence folder:
Screenshot attached: yes / no

Found a security vulnerability? Do not report it here: follow the security policy.